FAQs

You have questions. We have answers

Is Aqua Viva located on the lagoon?

We are very close to the Cayuco Maya Beach club (1000 meters). You can walk or drive your car (there is parking). The entrance to the beach club is free for Aqua Viva guests as long as you have a drink at the bar :)

How far is Bacalar center and what is the best way to get to Aqua Viva?

The center of Bacalar is about 20 minutes driving distance. We recommend renting your own car or you can always use Bacalar's taxi service.

When is the best time to visit Aqua Viva?

The weather is good all year round in Bacalar, there is always something to do. The best time to visit Bacalar in terms of weather is from December through March. During these months you have the least rainfall of the year and more pleasant temperatures.

What If I Need To Cancel My Booking?

If you cancel 7 DAYS or MORE before check-in (e.g., the date prior to the due date for the payment of the remaining balance of the reservation), you will recieve a 100% refund.

How Do I Pay For My Villa Reservation?

Guest can reserve Aqua Viva properties directly on this website. Simply browse the Villa selection on the home page or enter your dates and party size for a filtered search experience.

Reservation is not secured until payment is made in accordance with the terms thereof.

Where is Aqua Viva

Aqua Viva is located about 10 minutes by car noth of Bacalar.

You can find us here.

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